Travel Insurance Benefits

24-Hour Assistance Hotline

Definition: When you encounter a challenging situation while traveling, Assistance can help resolve it. The Assistance team can assist with medical emergencies during your trip, making new travel arrangements, retrieving lost baggage, transferring funds from home, replacing lost or stolen travel documents, language translation/interpretation and more.

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Example: You get a midnight call from your brother: Your mom is in the hospital in Phoenix, and she’s not doing well. You book the first flight you can find — and then, on the way to the airport, you get into a car accident. You’re unhurt, but you’re panicking. You’re going to miss your flight!

That’s when you contact our Assistance team. As soon as you explain what’s going on, your Assistance contact leaps into action. She sends a tow truck to pick up your car, then dispatches a taxi to take you to the airport. She changes your flight so you won’t miss the plane. She even arranges a shorter layover between flights, so you can reach your mom’s bedside sooner.

Available in: OneTrip Cancellation Plus Plan, OneTrip Basic Plan, OneTrip Prime Plan, OneTrip Premier Plan, OneTrip Emergency Medical Plan, AllTrips Basic, AllTrips Prime, AllTrips Executive, and AllTrips Premier

Further Reading

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.