Travel Alert! Due to recent natural disasters, we are experiencing extremely high call volumes. Our agents are busy assisting customers in the affected areas. To avoid long call hold times, please use this page to file your claim. Under these unusual circumstances, claims processing times may also be affected, so we appreciate your patience.
We want to make your claims experience as simple and convenient as possible.
To get started with your claim, we need to look up your policy. If you already have an account, you can log in to access your policy.
If not, we will find it using the search tools below. We need two pieces of information -
For reference, your policy number is in the documents you received when you purchased your policy.
If you don’t see your policy in the list above, you can search for a new one below. We need two pieces of information:
In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.
If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.
Claim Documentation Checklist