24-Hour Hotline Assistance gives you round-the-clock access to a team of expert problem-solvers who can help you in emergencies. Use the TravelSmart app to access the hotline, or in the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.
When you buy travel insurance from Allianz Global Assistance, you get free access to our 24-hour assistance hotline.
From the United States, Canada, Puerto Rico and the U.S. Virgin Islands, you can call this number toll free: 1-800-654-1908.
From anywhere else, call collect: 1-804-281-5700.
If you’re experiencing a medical emergency, we’ll connect you with the nearest medical facility that’s qualified to treat you.
If our team determines that you need emergency medical transportation to the nearest qualified medical facility or hospital following a covered illness or injury, we’ll arrange that as well.
That’s not all our hotline staff can do.
If your flight gets cancelled, we can help you make new travel arrangements.
If your passport gets lost or stolen, we can help you get a replacement.
If you run out of prescription medication, we can help you get your prescription filled at a local pharmacy.
If your baggage is lost or stolen, we can help you file a report with the police, cancel your credit cards and obtain emergency cash from your bank or from family members.
If you run into legal trouble overseas, we can help you find legal representation and connect you with the nearest American embassy.
Wherever you travel, know we’re there for you. Travel happy!