IMPORTANT: Before purchasing a travel protection plan, please read our Coverage Alert for details on how our policy limits or excludes coverage related to COVID-19, as well as temporary, specific accommodations we are offering.

Coverage Alerts

Coverage Alerts

Travel insurance is designed to protect you from financial losses due to unforeseeable events. That means benefits may not apply for events that were public knowledge when you purchased your plan. For your convenience, you can refer to this page for coverage alerts on some known and foreseeable events that may not be covered.


Events listed below are considered known and foreseeable, as of the dates posted with them. Be sure to revisit this page to check for new coverage alerts when reviewing your travel insurance plan documents.

2019 Novel Coronavirus/COVID-19


The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops.

COVID-19, the disease caused by the 2019 Novel Coronavirus is a known and rapidly evolving epidemic that is affecting travel worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered, and coverage can vary by state.  However, until further notice, although not covered under most plans, we are currently accommodating claims for:

  1. Under Emergency Medical Care Benefit: Emergency medical care for a customer who becomes ill with COVID-19 while on their trip.
  2. Under Trip Cancellation or Trip Interruption Benefits: Trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip.

These accommodations are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit.  All other terms, conditions, and exclusions of the plan apply as normal.

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Oct 07, 2020