Coverage Alerts

The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops.

COVID-19 is a known and evolving epidemic that is affecting travel worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.

Allianz Global Assistance is currently assisting customers 24/7/365 who wish to change their travel plans, need travel assistance or would like to file a claim.  We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation.

We urge any customer who has a medical issue while traveling or who has any other question regarding their plan to call us or contact us online.  We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.

The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops.

On February 24, 2022, Russian armed forces invaded Ukraine, resulting in continuing and widespread destruction of property, injuries, and loss of life. As a company of people who value caring for others, we express our deepest sympathy to all those whose families and loved ones have been affected by these atrocities and the ensuing humanitarian crisis. These events have led to the issuance of broad restrictions on travel in and through Ukraine, Russia and surrounding countries, including restrictions on airspace, causing ongoing travel disruptions and cancellations in that region and beyond.

Our plans may limit or exclude coverage and assistance services resulting from the Russian armed forces’ invasion of Ukraine. Before you purchase a plan, please read our Ukraine Coverage Alert.