June 1, 2020
Due to travel restrictions, plans are only available with travel dates on or after
Due to travel restrictions, plans are only available with effective start dates on or after
Ukraine; Belarus; Moldova, Republic of; (North) Korea, Democratic People's Rep; Russian Federation
Israel; Jamaica; Republic of Ireland; Northern Ireland;
We are in the business of assisting people. So whether you have a problem while you’re traveling, or you are having trouble with our website, we can help. This page is dedicated to providing you with the links and phone numbers you need to get the information you want.
Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands call toll free:
Outside of the United States, call collect:
Help is always a phone a call away with Allianz Global Assistance. Our staff of multilingual problem solvers is available to help you with medical, legal or travel-related problems.
> Read more about How We Can Help
We have 34 offices on five continents and a global network of 400,000 medical and non-medical providers.
Our medical assistance services include, but are not limited to, the following:
We also cover a broad range of travel-related emergencies such as:
We want you to have the best online experience possible, making it seamless to do what you need to do.
Our website allows you to file a claim, check on an existing claim and even make changes to your policy.
If you need proof of travel insurance to satisfy your destination travel requirements, please request an Embassy Letter here.
If you can't find what you're looking for online, please send us an email or use our online contact form to reach us. You may also give us a call at 1-866-884-3556. Our customer service team can help you purchase a new policy, make changes to an existing policy, file a claim, or answer any questions you may have.
We also have a complete list of FAQs to help answer common questions.