Nov 01, 2016
Get Help

We are in the business of assisting people. So whether you have a problem while you’re traveling, or you are having trouble with our website, we can help. This page is dedicated to providing you with the links and phone numbers you need to get the information you want.

Emergency Assistance/
Help While Traveling

Emergency Assistance Numbers

Within the United States, Canada, Puerto Rico
and the U.S. Virgin Islands call toll free:

1-800-654-1908

Outside of the United States, call collect:

1-804-281-5700

Help is always a phone a call away with Allianz Global Assistance. Our staff of multilingual problem solvers is available to help you with medical, legal or travel-related problems.

We have 34 offices on five continents and a global network of 400,000 medical and non-medical providers.
Our medical assistance services include, but are not limited to, the following:  

  • Medical triage with referrals to local medical providers
  • On-going medical monitoring
  • Payment guarantee
  • Emergency medical transportation.

We also cover a broad range of travel-related emergencies such as:

  • Missed connections
  • Lost/stolen travel documents
  • Pre-trip information
  • Lost baggage
  • Prescription replacement
  • Emergency cash

Help on the Website

We want you to have the best online experience possible, making it seamless to do what you need to do.

Our website allows you to file a claim, check on an existing claim and even make changes to your policy.  


If you can't find what you're looking for online, please give us a call at 1-866-884-3556.  Our customer service team can help you purchase a new policy, make changes to an existing policy, file a claim, or answer any questions you may have. 

You can also send us an email and we'll respond as soon as possible.   

We also have a complete list of FAQ's to help answer common questions.

TravelSmart App

The power of a global medical adviser at your fingertips - for Apple & Android.