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Get Help

We are in the business of assisting people. So whether you have a problem while you’re traveling, or you are having trouble with our website, we can help. This page is dedicated to providing you with the links and phone numbers you need to get the information you want.

Emergency Assistance Numbers

Within the United States, Canada, Puerto Rico and the U.S. Virgin Islands call toll free:

1-800-654-1908

Outside of the United States, call collect:

1-804-281-5700

Help is always a phone a call away with Allianz Global Assistance. Our staff of multilingual problem solvers is available to help you with medical, legal or travel-related problems.

> Read more about How We Can Help

We have 34 offices on five continents and a global network of 400,000 medical and non-medical providers.

Our medical assistance services include, but are not limited to, the following:  

  • Medical triage with referrals to local medical providers
  • On-going medical monitoring
  • Payment guarantee
  • Emergency medical transportation.

We also cover a broad range of travel-related emergencies such as:

  • Missed connections
  • Lost/stolen travel documents
  • Pre-trip information
  • Lost baggage
  • Prescription replacement
  • Emergency cash

Help on the Website

We want you to have the best online experience possible, making it seamless to do what you need to do.

Our website allows you to file a claim, check on an existing claim and even make changes to your policy.

If you need proof of travel insurance to satisfy your destination travel requirements, please request an Embassy Letter here.

If you can't find what you're looking for online, please send us an email or use our online contact form to reach us. You may also give us a call at 1-866-884-3556. Our customer service team can help you purchase a new policy, make changes to an existing policy, file a claim, or answer any questions you may have.

We also have a complete list of FAQs to help answer common questions.


TravelSmart App

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The power of a global medical adviser at your fingertips - for Apple & Android.

Jun 14, 2018