Please note: The war in the Middle East is known as of February 28, 2026. These events impact coverage available under your plan and may limit the assistance services we are able to provide in this region. Allianz Travel Insurance plans do not provide coverage for losses resulting directly or indirectly due to war or acts of war. Do not purchase this plan to cover losses due to war/acts of war. Other terms, conditions, and exclusions apply.

Welcome to Our Allianz Partners Claims Center

RETURN TO EXISTING CLAIM

Top 3 things you'll need to do so we can process your claim faster

1. Give Us Details

Be ready to answer a quick and simple WHO, WHAT, WHERE, and HOW claim form; the more detail you provide, the better.

2. Upload Documents

We need proof of your loss so we can begin the review of your claim. It is best if you upload them before you submit.

See examples of common documentation.

3. Check Your Status

Watch for emails from 'Allianz Partners' or check your status below. We will send you updates and may ask for additional documents.

UNDERSTANDING THE CLAIMS PROCESS

START A CLAIM

ADD MORE DOCUMENTS

CHECK CLAIM STATUS

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Terms, conditions, and exclusions apply, including for pre-existing conditions. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Travel Insurance is a mark of AGA Service Company dba Allianz Partners or its affiliates. Allianz Partners compensates their suppliers or agencies for allowing Allianz Partners to market or offer products to customers of the supplier or agency. Allianz Travel Insurance products are distributed by AGA Service Company, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.