Hurricane Maria is a dangerous storm that has the potential to severely disrupt travel. Hurricane Maria became a known event on September 17, 2017. Customers who purchased their travel insurance policy prior to that date may be eligible for coverage under their trip cancellation/interruption or travel delay benefits. Please read your policy/certificate of insurance to learn about your specific coverage and benefits.
To learn how travel insurance can help during a hurricane, click here.
ALLIANZ TRAVEL INSURANCE COVERAGE AND BENEFITS
Customers may qualify for Trip Cancellation or Trip Interruption benefits if their travel supplier experienced a complete cessation of services for 24 or more consecutive hours due to a natural disaster or severe weather. Some policies may offer coverage for customers if their home or destination is uninhabitable because of a natural disaster. For customers whose Trip Cancellation/Interruption coverage includes Extended Travel Delay coverage, they may cancel or interrupt their trip if a Travel Delay exceeds 50% of the scheduled trip. Trip Cancellation coverage may reimburse you for lost non-refundable prepaid trip expenses, and Trip Interruption may reimburse you for lost non-refundable prepaid trip expenses, plus reasonable additional transportation expenses to get home or to a place where you can continue your trip. Other benefits may also be available, depending on your plan.
If your travel insurance policy includes Travel Delay as a benefit, you may be eligible to receive reimbursement for additional out of pocket meal, transportation and lodging expenses incurred as a result of a travel delay. Some policies also provide coverage for non-refundable prepaid trip expenses lost due to a travel delay.
All benefits are subject to the terms, conditions, and applicable maximum limits stated on your Letter of Confirmation (Travel Delay benefits are subject to both a per person, per day maximum limit as well as a per policy maximum limit and a minimum delay period).
Allianz Global Assistance customers should remember these important tips:
FILING A CLAIM
If you would like to file a travel insurance claim, click here
EMERGENCY TRAVEL ASSISTANCE
If you need emergency travel assistance, please call us from within the U.S. toll free at 1-800-654-1908. Outside of the United States, please call us collect at 1-804-281-5700.
Our medical assistance services include:
We also can provide assistance with a broad range of travel-related emergencies such as:
TRAVELSMART MOBILE APP
Our award-winning TravelSmart mobile app has important features that can help you stay safe, file a claim or reach us quickly in an emergency. The TravelSmart app is free and is available in both the iTunes app store and from Google Play. To learn more and to download the TravelSmart app, click here.