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Coverage Alerts

Coverage Alert - Hurricanes

Hurricane Maria is a dangerous storm that has the potential to severely disrupt travel.  Hurricane Maria became a known event on September 17, 2017. Customers who purchased their travel insurance policy prior to that date may be eligible for coverage under their trip cancellation/interruption or travel delay benefits.  Please read your policy/certificate of insurance to learn about your specific coverage and benefits. 

To learn how travel insurance can help during a hurricane, click here.


Trip Cancellation/Interruption

Customers may qualify for Trip Cancellation or Trip Interruption benefits if their travel supplier experienced a complete cessation of services for 24 or more consecutive hours due to a natural disaster or severe weather.  Some policies may offer coverage for customers if their home or destination is uninhabitable because of a natural disaster. For customers whose Trip Cancellation/Interruption coverage includes Extended Travel Delay coverage, they may cancel or interrupt their trip if a Travel Delay exceeds 50% of the scheduled trip.  Trip Cancellation coverage may reimburse you for lost non-refundable prepaid trip expenses, and Trip Interruption may reimburse you for lost non-refundable prepaid trip expenses, plus reasonable additional transportation expenses to get home or to a place where you can continue your trip.  Other benefits may also be available, depending on your plan. 


Travel Delay

If your travel insurance policy includes Travel Delay as a benefit, you may be eligible to receive reimbursement for additional out of pocket meal, transportation and lodging expenses incurred as a result of a travel delay. Some policies also provide coverage for non-refundable prepaid trip expenses lost due to a travel delay. 

All benefits are subject to the terms, conditions, and applicable maximum limits stated on your Letter of Confirmation (Travel Delay benefits are subject to both a per person, per day maximum limit as well as a per policy maximum limit and a minimum delay period).



Allianz Global Assistance customers should remember these important tips:

  • Contact your travel suppliers before you cancel your trip.  Some travel suppliers may allow you to change your trip without penalty.
  • If you're able to change the dates of your trip, we will change the dates of your travel insurance policy to correspond to your new dates of travel. Just visit to change your dates or to file a claim.
  • Read your policy before you travel so you understand what coverage and services are available to assist you.
  • Be sure to take your travel insurance card with you on your trip. It includes your policy number and our toll free travel assistance phone number.
  • If you need help, call us. We're here 24/7/365 to assist you.



If you would like to file a travel insurance claim, click here

Instructions on how to file a claim can be found here and in our Frequently Asked Questions section



If you need emergency travel assistance, please call us from within the U.S. toll free at 1-800-654-1908.  Outside of the United States, please call us collect at 1-804-281-5700. 

Our medical assistance services include:  

  • Medical triage with referrals to local medical providers
  • On-going medical monitoring
  • Payment guarantee
  • Emergency medical transportation.

We also can provide assistance with a broad range of travel-related emergencies such as:

  • Missed connections
  • Lost/stolen travel documents
  • Pre-trip information
  • Lost baggage
  • Prescription replacement
  • Emergency cash



Our award-winning TravelSmart mobile app has important features that can help you stay safe, file a claim or reach us quickly in an emergency.  The TravelSmart app is free and is available in both the iTunes app store and from Google Play.  To learn more and to download the TravelSmart app, click here.



Federal Emergency Management Agency
National Hurricane Center
American Red Cross

Oct 06, 2016