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Coverage Alerts

Hurricane Matthew: September 2016

Hurricane Matthew is a dangerous storm and it has the potential to severely disrupt travel in the eastern US.

The hurricane became a known event on September 28, 2016. Customers who purchased their travel insurance policy prior to that date may be eligible for coverage under their trip cancellation/interruption or travel delay benefits, as described below.*

Trip Cancellation/Interruption
Customers may qualify for Trip Cancellation or Trip Interruption benefits if their travel supplier experienced a complete cessation of services for 24 or more consecutive hours due to a natural disaster or severe weather. Some policies may offer coverage for customers if their home or destination is uninhabitable because of a natural disaster. For customers whose Trip Cancellation/Interruption coverage includes Extended Travel Delay coverage, they may cancel or interrupt their trip if a Travel Delay exceeds 50% of the scheduled trip. Trip Cancellation coverage may reimburse you for lost non-refundable prepaid trip expenses, and Trip Interruption may reimburse you for lost non-refundable prepaid trip expenses, plus reasonable additional transportation expenses to get home or to a place where you can continue your trip. Other benefits may also be available, depending on your plan.

Travel Delay
If your travel insurance policy includes Travel Delay as a benefit, you may be eligible to receive reimbursement for additional out of pocket meal, transportation and lodging expenses incurred as a result of a travel delay. Some policies also provide coverage for non-refundable prepaid trip expenses lost due to a travel delay.

All benefits are subject to the terms, conditions, and applicable maximum limits stated on your Letter of Confirmation (Travel Delay benefits are subject to both a per person, per day maximum limit as well as a per policy maximum limit and a minimum delay period).

Customers who have questions can refer to their policy or call us at the number on their policy. We are here 24/7/365 to answer questions and provide travel assistance.

Allianz Global Assistance customers should remember these important tips:

  • Contact your travel suppliers before you cancel your trip. Some travel suppliers may allow you to change your trip without penalty.
  • If you're able to change the dates of your trip, we will change the dates of your travel insurance policy to correspond to your new dates of travel. Just visit to change your dates or to file a claim.
  • Read your policy before you travel so you understand what coverage and services are available to assist you.
  • Be sure to take your travel insurance card with you on your trip. It includes your policy number and our toll free travel assistance phone number.
  • If you need help, call us. We're here 24/7/365 to assist you.

* - Terms, conditions, and exclusions apply to all plans. Specific benefits and limits of coverage vary depending on the plan purchased. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on state of residence. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company.

Oct 06, 2016