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Coverage Alerts

Kilauea Volcano: May 2018

Eruptions of the Kilauea volcano on the Big Island of Hawaii have caused concern for residents of the Big Island as well as for travelers headed to the area.    While much of the Big Island remains safe to visit and other Hawaiian Islands are unaffected, some areas near the volcano have been closed or evacuated. Travelers headed to Hawaii should check with their travel providers to make sure the volcano has not impacted their travel plans.  Allianz Travel Insurance customers who booked their trip and purchased their insurance policy before the volcano erupted, may be covered for trip cancellations and delays caused by the volcano’s eruption.   Travelers should read their policy/certificate of insurance to learn about their specific coverage and benefits.  Customers who need help while traveling should contact our Travel Assistance Department at the number listed on their travel insurance policy. 

The eruption of the Kilauea volcano became a known event on May 3, 2018. Customers who purchased their travel insurance policy prior to May 3, 2018 may be eligible for coverage under their trip cancellation, trip interruption or travel delay benefits, as described below.*  Note that coverage under your policy may differ from what is described here—consult your policy for details of your coverage, or contact us directly. 

Travel Delay

If your travel insurance policy includes this benefit, you may be eligible to receive reimbursement for additional out of pocket meals, lodging or transportation expenses incurred as a result of a travel delay of six or more consecutive hours (please note: this benefit has a per person, per day maximum as well as a policy maximum). Some policies may also provide coverage for pre-paid, non-refundable expenses lost due to Travel Delay.

Trip Cancellation/Interruption

You may qualify for Trip Cancellation/Interruption benefits if your travel supplier has experienced a complete cessation of services on your route for at least 12 or 24 hours (depending on the travel insurance product) due to the natural disaster.  Some products may allow you to cancel or interrupt your trip if your destination becomes uninhabitable due to a natural disaster. For customers whose policy Trip Cancellation/Interruption coverage includes Extended Travel Delay coverage, they may cancel or interrupt their trip if a Travel Delay exceeds 50% of the scheduled trip.  Trip Cancellation coverage may reimburse you for lost non-refundable prepaid trip expenses, and Trip Interruption may reimburse you for lost non-refundable prepaid trip expenses, plus reasonable additional transportation expenses to get home or to a place where you can continue your trip.  Other benefits may also be available, depending on your plan.

Some travel suppliers may allow you to change the dates of your trip without incurring a penalty. If you’re able to change the dates of your trip, we’re happy to change the dates of your travel insurance policy to correspond to your new dates of travel.  Just visit to change your dates.

If you need to file a claim, please visit

* - Please review your Letter of Confirmation and Travel Insurance Policy to read details about the coverage that you’ve purchased and benefits included in your plan.  All benefits are subject to the terms, conditions, and applicable maximum limits stated on your Letter of Confirmation/Declaration of Coverage (Travel Delay benefits are subject to both a per person, per day maximum limit as well as a per policy maximum limit and a minimum delay period).  Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, or Nationwide Mutual Insurance Company and Affiliated Companies (One Nationwide Plaza, Columbus, OH 43215-2200), under Form Nos. SRTC 2000 and NSHTC 2500, each rated “A+” (Superior) by A.M. Best Co., depending on state of residence. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company or its affiliates. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company.

May 23, 2018