June 1, 2020
Due to travel restrictions, plans are only available with travel dates on or after
Due to travel restrictions, plans are only available with effective start dates on or after
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Last updated: March 6, 2026
As of February 28, 2026, a major and active military conflict has unfolded in the Middle East and surrounding region following joint U.S.-Israeli strikes into Iran. As reported, the U.S. has stated that this is aimed at regime change and the overthrow of the Iranian government and has resulted in the death of Iran’s Supreme Leader, Ayatollah Ali Khamenei. This has triggered a rapid military escalation and retaliatory strikes from Iran across multiple countries in and around the region. The security situation in the region remains highly volatile and unpredictable, with ongoing attacks, military activity, and evolving geopolitical responses, posing significant risk of broader regional and potentially global spread.
As the situation in the region continues to escalate, we sincerely hope that you and your traveling companions are safe and unaffected by the ongoing events.
These acts of war have caused widespread and ongoing disruptions to regional and global travel operations, including closed or restricted airports, airspace, maritime routes, and border crossings across the region. Travelers may experience cancellations, diversions, or extended delays.
Further, the U.S. Department of State has issued increased travel warnings for the region, including multiple countrywide or localized “Level 4: Do Not Travel” warnings, with further changes possible. They have also urged all U.S. citizens in the region to leave via commercial means due to serious safety risks. They have also issued a Worldwide Caution Security Alert for all U.S. citizens traveling worldwide, and especially in the Middle East.
Please be aware: Our assistance teams are available 24/7 at 1-800-654-1908 (from the U.S. and Canada) or +1-804-281-5700 (outside the U.S. and Canada), and we are endeavoring to assist our customers to the best of our ability. However, due to events outside of our control, our ability to facilitate assistance services while you are in the region may be substantially limited at this time. If you need help getting out of these countries or other consular assistance, we recommend contacting the nearest US embassy, or contacting the U.S. Department of State by phone at +1-202-501-4444 (from abroad) or 1-888-407-4747 (from the U.S. and Canada). All U.S. citizens traveling or planning travel abroad are encouraged to enroll in the U.S. Department of State’s Smart Traveler Enrollment Program (STEP) to receive the latest security alerts and follow the U.S. Department of State – Security updates for U.S. Citizens channel on WhatsApp, and carefully read all State Department travel advisories, country information, and recent alerts.
Allianz Partners’ U.S. customers considering making changes to their travel plans should contact their travel supplier. Some travel suppliers may now, or closer to your departure date, allow customers to cancel their trip and receive a refund or change their dates of travel without change fees when traveling to a destination affected by these events.
With respect to insurance coverage, Allianz Travel Protection Plans sold to U.S. residents generally do not provide coverage for any loss resulting directly or indirectly from any one or more of the following: war (declared or undeclared) or acts of war; government travel warnings or advisories; or fear of travel. Plans may also exclude losses resulting directly or indirectly from governments acts or prohibitions, or from political risk as defined in the plan, which generally includes actions intending or implying the intention to overthrow, supplant or change the existing ruler or constitutional government.
Please note that this war became a known event on February 28, 2026. Plans also exclude coverage for any loss resulting directly or indirectly from any known, foreseeable, or expected event.
Moreover, please note that the U.S. Department of State has issued Level 4: Do Not Travel warnings for several countries in this region, as well as localized Do Not Travel warnings within many other countries in the region. Our plans do not provide coverage for cancellations due to the issuance of travel warnings, and moreover several benefits and covered reasons under our plans require that the insured must not have traveled against government advice.
Finally, please note that our plans do not provide any coverage, benefit, or service for any activity that would violate any applicable law or regulation, including without limitation any economic or trade sanction or embargo.
We encourage customers who believe they have coverage under their plan to file a claim. Benefits, covered reasons, and coverage limits vary by plan and state. Please review your plan for details on the coverage available under your plan, as well as the temporary accommodations noted below, or contact us at the number listed on your plan with any questions or to file a claim.
If your trip is canceled, you may change your travel protection plan’s effective dates to cover a new or rescheduled trip, as long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date. Changes can be made at our website or by calling the phone number on your plan. Please note, if you wish to move your plan’s covered trip dates to cover a new or rescheduled trip, you must update your trip dates prior to the departure date of that new or rescheduled trip and prior to any loss for which you seek coverage. Additionally, if your trip costs for your new or rescheduled trip are different than the cost of your original trip, you will need to update your plan’s coverage limits accordingly. Any change in trip cost insured for the new or rescheduled trip may result in a change in premium. If you update your plan’s trip dates to cover a new or rescheduled trip but do not adjust your limits, the original plan limits will apply to the new or rescheduled trip. Please note that your updated policy will also include and subject to the exclusions noted above.
Alternatively, if your travel supplier cancels your trip, so long as no payable claim has been filed under the plan, you may cancel your plan for a full refund of your plan cost by contacting us. You may also cancel your plan within 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased, so long as you have not started your trip or filed a claim. See your plan for details, or contact us at the number listed on your plan. Refunds must be requested within 770 days of the original plan purchase date. Unless earlier canceled or ended, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.
Customers considering making changes to their travel plans should contact their travel supplier. Many travel suppliers are waiving fees and/or offering refunds or credits for future travel to customers with planned travel to this region. Availability of accommodations may be subject to any refund, credit, or reimbursement you receive or that you are eligible to receive from your supplier or other source.
For a temporary period in response to this evolving emergency situation, to help protect the health and safety of our customers, we are currently accommodating certain claims as described in more detail below for insureds whose travel plans have been impacted as a result of this war that began February 28, 2026.
These accommodations are available only for the following “Impacted Countries”: Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, West Bank / Gaza / Palestinian Territories / Palestine, Qatar, Saudia Arabia, Syria, United Arab Emirates, or Yemen.
Insureds qualifying for this Trip Interruption accommodation will not be subject to the benefit’s five-day maximum limit for additional accommodation and transportation expenses (however, the maximum daily limit for such expenses and the maximum Trip Interruption benefit limit still apply).
The accommodations described above are strictly applicable to the war in the Middle East and surrounding region that began on February 28, 2026. These accommodations are only available for U.S. customers whose plan includes the applicable benefit and whose plan was in effect on or before February 28, 2026. Plans that became effective on or after March 1, 2026 are not eligible for these accommodations. To be eligible for these accommodations, the insured must have a trip itinerary dated on or prior to February 28, 2026 that included travel to or within an Impacted Country on February 28, 2026, and that itinerary must not have been changed by the travel supplier to remove such travel as of the date the claim is filed.
All claims and accommodations are subject to any and all applicable legal restrictions as well as any applicable sanctions-related policy exclusions. All other terms, conditions, and exclusions of the plan apply as normal. By making this accommodation, we are not waiving our rights to generally exclude losses for war (declared or undeclared), acts of war, known or foreseeable events, political risk, or any other otherwise applicable exclusion. Customers have a duty to minimize their loss, and any failure to do so may impact the amount of any reimbursement available. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits, day limits, and daily maximums, as well as any and all refunds available from your travel supplier(s) or other sources. Only the expenses covered by the insured’s plan’s benefits are subject to these accommodations. Not all benefits are available on all plans. Please read your plan for details.
Benefits, covered reasons, and coverage limits vary by plan and state. Please review your plan for details on the coverage available under your plan, or contact us at the number listed on your plan with any questions or to file a claim.
If you purchased a travel protection plan that included a travel cancellation fee waiver offered by a travel supplier, please contact your travel supplier for questions and coverage information related to trip cancellation under that waiver. Please note, the above refunds, opportunities to change dates, and other accommodations may not be available for any third-party travel cancellation fee waiver you purchased from your travel supplier.
The information in this Coverage Alert is current as of the time of publication but is subject to change as the situation develops. Please visit our website for the latest coverage information.
Please note, the above-described accommodations are an explicit and limited expression of donative intent only, which is for only the limited purposes expressly specified here and for no other further purpose, express or implied. Further, it is expressly not a guarantee of coverage or admission of legal or equitable liability. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity. Available only to Allianz Partners U.S. customers.
Terms, conditions, and exclusions apply to all plans. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declaration of Coverage and Certificate of Insurance/Policy. Insurance benefits underwritten by BCS Insurance Company, or Jefferson Insurance Company, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Partners and Allianz Travel are marks of AGA Service Company dba Allianz Partners or its affiliates. Allianz Travel, Event Ticket, and Registration insurance products are distributed by Allianz Partners, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Partners and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through Allianz Partners. Any non-insurance travel cancellation fee waiver purchased is provided by the travel supplier from whom you purchased that travel cancellation fee waiver. Except as expressly provided under your plan, you are responsible for charges you incur from third parties.
Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.
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