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Coverage Alerts

Winter Storm Grayson: January 2018

Winter Storm Grayson is impacting travel in the eastern U.S.  If you are traveling during this storm, remember these important tips:


Customers should contact their travel provider prior to canceling their travel arrangements.  Many airlines and other travel suppliers are allowing customers to change their dates of travel without fees and penalties.  If the customer’s travel supplier allows them to change the dates of their trip, they may also change the dates on their travel insurance policy by visiting

While traveling, customers should take their travel insurance card with them.  It includes your policy number and our toll free travel assistance phone number.  Customers should also review their Letter of Confirmation and Certificate of Insurance/Policy to learn details about their coverage.

Winter Storm Grayson became a known event on January 2, 2018.  Customers who purchased their travel insurance policy prior to that date, may be eligible for the following benefits:

If the customer’s Letter of Confirmation lists Travel Delay as a benefit, they may be eligible to receive reimbursement for additional out of pocket transportation, lodging or meal expenses incurred as a result of a delay by their common carrier of six or more consecutive hours (please note: this benefit has a per person, per day maximum as well as a policy maximum). Some policies also provide coverage for pre-paid, non-refundable expenses lost due to the Travel Delay and may allow customers to cancel or interrupt their trip if their delay causes them to miss more than 50% of their scheduled trip.

Customers may qualify for Trip Cancellation/Interruption benefits if their travel supplier experiences a complete cessation of services for 24 or more consecutive hours due to severe weather.

In addition, coverage for Emergency Medical/Dental expenses and Emergency Medical Transportation may be available.

To file a travel insurance claim, please visit

Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan’s Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on state of residence. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company.

Jan 04, 2018