File a Claim

IMPORTANT: Our plans may limit or exclude coverage and assistance services resulting from specific events, including, for example, COVID-19 and the Russian armed forces invasion of Ukraine. Before you purchase a plan, please read our Coverage Alerts.

Travel Claim

Please Be Advised

Please be aware, we are currently experiencing longer than normal claim processing times. It may take up to 30 days before we are able to review your claim. We appreciate your patience during this unprecedented time.

For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. We recommend contacting your supplier to understand the options available to you.

For information about claims due to COVID-19, please read our Coverage Alert and FAQs.

Understanding the Claims Process

Please read this important information before filing your claim to help expedite the process. For a step-by-step walkthrough of the claims process, watch our helpful video on how to file your claim online.

Start Your Claim

We want to make your claims experience as simple and convenient as possible.

To get started with your claim, we need to look up your policy. We need two pieces of information -

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

For reference, your policy number is in the documents you received when you purchased your policy.

Show Hide My Policies ()

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Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount | absValue | myCurrency}}

No Policies Found

My Policies

To get started with your claim, select your policy from the list below.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount \| absValue \| myCurrency}}

No Policies Found

If you don’t see your policy in the list above, you can search for a new one using the search tools below. We need two pieces of information:

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

? Type of Plan

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Select the type of plan that works best with your type of travel. Not Sure? Just call us toll-free: 1-866-884-3556.

Email Address or Policy Number

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{{dateText}} or Purchase Date

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Search Results

To get started with your claim, select your policy from the list below.

If you don't see your policy, you can search for a new one using the search tools above.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount\| myCurrency}}

Search Results

Purchased {{policy.PurchaseDate | myDate}}

Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount| myCurrency}}

No Policies Found

Claim Documentation Checklist

In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.

If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.

Claim Documentation Checklist

Need help with filing your claim?

For a step-by-step walkthrough of the claims process, watch our video below:

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

*A travel supplier's cessation of operations due to its financial circumstances may not be available as a covered reason under all plans.
*Rental Car Damage and Theft Coverage, when purchased as part of an annual plan, is not available to KS, TX, and NY residents. For WA residents, it may not be available in all plans. See your plan details for additional information.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.