File a Claim | Allianz Global Assistance

File a Claim

We want to make your claims experience as simple and convenient as possible.

To get started with your claim, we need to look up your policy. If you already have an account, you can log in to access your policy.

If not, we will find it using the search tools below. We need two pieces of information -

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

For reference, your policy number is in the documents you received when you purchased your policy.

Show Hide My Policies ()

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Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount | absValue | myCurrency}}

No Policies Found

My Policies

To get started with your claim, select your policy from the list below.

If you don’t see your policy, you can search for a new one using the search tools below.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount \| absValue \| myCurrency}}

No Policies Found

If you don’t see your policy in the list above, you can search for a new one below. We need two pieces of information:

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

Email Address or Policy Number

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Departure or Purchase Date

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Search Results

To get started with your claim, select your policy from the list below.

If you don’t see your policy, you can search for a new one using the search tools below.

Purchased	Plan Name	Policy Number	Departure	Price
{{policy.PurchaseDate \| myDate}}	{{policy.ProductName }}	{{policy.Number }} {{displayStatus(policy.Status)}}	{{displayStartDate(policy)}}	{{policy.Price.Amount\| myCurrency}}

Search Results

Purchased {{policy.PurchaseDate | myDate}}

Plan Name {{policy.ProductName }}

Policy Number {{policy.Number }} {{displayStatus(policy.Status)}}

Departure {{policy.StartDate | myDate}}

Price {{policy.Price.Amount| myCurrency}}

No Policies Found

Claim Documentation Checklist

In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.

If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.

Claim Documentation Checklist

Terms, conditions, and exclusions apply. Please see the Certificate of Insurance/Policy, during the check-out process, for full details.

*CDI coverage, except when purchased as a separate policy, is not available to NY and TX residents.

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured's state of residence. Plans may not be available to residents of all states. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.