The 24-Hour Hotline Assistance gives you round-the-clock access to a team of expert problem-solvers who can help you in emergencies. Use the TravelSmart app to access the hotline, or in the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.
Watch this video to learn how to get the most out of the 24-Hour Assistance Hotline benefit included in your Allianz Global Assistance travel insurance plan.
Sometimes a travel emergency is out of your control. But with Allianz Travel, it's not out of your hands. Our 24-Hour Hotline Assistance makes it easy to access around-the-clock help for all types of travel setbacks.
Here are some tips for using the hotline if you run into unexpected challenges on your trip.
If your situation is life-threatening or if you're a victim of a crime, call local emergency services first. Remember, 911 does not work in every country.
If you're not in immediate danger, call our 24-Hour Hotline Assistance to be connected to a multi-lingual team of problem-solving professionals.
You can also use our free Allianz TravelSmart app to connect to the hotline with the touch of a button.
Our assistance experts can help you with finding appropriate medical care or refilling a prescription, interpret when you don't speak the language, get money sent to you from home, or help you make new travel arrangements.
When you call the hotline, make sure you have access to your policy number and other important plan information.
You might need your:
Remember to document the incident by taking photos and collecting receipts and paperwork.
If you need to file a related claim, we'll reimburse you for covered expenses as quickly as we can.
Sometimes your travels don't go as planned. Whether we're helping you get home safely, or just putting your trip back on track, our team is always here for you in the face of the unpredictable. Because wherever you wander, with Allianz Travel, you never travel alone.