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Tips for Calling the 24-Hour Assistance Hotline

Tips for Calling 24-Hour Assistance Hotline

The 24-Hour Assistance hotline gives you round-the-clock access to a team of expert problem-solvers who can help you in emergencies. Use the Allyz® TravelSmart app to access the hotline, or in the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Watch this video to learn how to get the most out of the 24-Hour Assistance services benefit included in your Allianz Global Assistance travel insurance plan.


Sometimes a travel emergency is out of your control. But with Allianz Travel, it's not out of your hands. Our 24-Hour Assistance hotline makes it easy to access around-the-clock help for all types of travel setbacks.

Here are some tips for using the hotline if you run into unexpected challenges on your trip.

If your situation is life-threatening or if you're a victim of a crime, call local emergency services first. Remember, 911 does not work in every country.

  • In the U.S.: Call 911
  • In Europe and India: Call 112
  • In Australia: Call 000
  • In Brazil: Call 190/192/193

If you're not in immediate danger, call our 24-Hour Assistance hotline to be connected to a multi-lingual team of problem-solving professionals.

  • Overseas? Call 1-804-281-5700
  • In the U.S.? Call 1-800-654-1908

You can also use our free Allyz® TravelSmart app to connect to the hotline with the touch of a button.

Our assistance experts can help you with finding appropriate medical care or refilling a prescription, interpret when you don't speak the language, get money sent to you from home, or help you make new travel arrangements.

When you call the hotline, make sure you have access to your policy number and other important plan information.

You might need your:

  • Plan documents
  • Flight itinerary
  • Prescription information
  • Police incident report

Remember to document the incident by taking photos and collecting receipts and paperwork.

If you need to file a related claim, we'll reimburse you for covered expenses as quickly as we can.

Sometimes your travels don't go as planned. Whether we're helping you get home safely, or just putting your trip back on track, our team is always here for you in the face of the unpredictable. Because wherever you wander, with Allianz Travel, you never travel alone.

Allianz - AZ_OPM_Insurance_Partner

Jan 14, 2020