June 1, 2020
Due to travel restrictions, plans are only available with travel dates on or after
Due to travel restrictions, plans are only available with effective start dates on or after
Ukraine; Belarus; Moldova, Republic of; (North) Korea, Democratic People's Rep; Russian Federation
Israel; Jamaica; Republic of Ireland; Northern Ireland;
Did you know that on average, nearly 20 percent of domestic flights are delayed? Here’s the good news: If you have a travel insurance plan that includes SmartBenefitsSM, you may be eligible to receive payment of $100 per insured person, per day, for a covered travel delay. No receipts are required — just proof of a covered delay! Here’s the quick guide to how it works.
Oh no! Your flight has a 6-hour delay.
1. Did you submit your flight info to Allianz Global Assistance prior to departure, to enable us to monitor your flight?
Yes: You may be eligible for a proactive claim payment. Once we detect your covered flight delay,* we’ll send you a text or email confirming you’re eligible for an automatic payment of $100 per person.
No: That’s OK! Time to file a claim. To receive you $100 payment, you don’t need to send receipts—just proof of a covered travel delay. No-receipts claims are typically processed within 7 business days.^
2. How would you like to receive your payment?
Check: You should receive your check within 5-10 business days, once your claim is approved for payment.
Direct Deposit: You should receive your direct deposit within 2-5 business days, once your claim is approved for payment.
Debit Card: We’ll send payment to your debit card immediately, once your claim is approved. Your funds may not show up right away, as your bank may require time to process the transaction.
3. Did your covered expenses during the delay exceed $100 per insured person, per day?
Yes: File a claim with receipts and other documentation. You may opt to file a claim for reimbursement with receipts—even if you’ve already received an automatic $100 payment! The total value of a claim may not exceed the maximum benefit limit specified in your plan, and you’ll need to show proof your expenses exceeded the $100 payment. The time required to process a claim depends on the type of claim, the circumstances of the claim and the documentation required.
No: Great! You’re all set. Safe travels!