Some travel insurance claims are small, like reimbursement for an airport lunch during a flight delay. Some are major, like reimbursement for a canceled trans-Atlantic cruise. Whenever your travel plans go awry, you want to file a claim easily and be reimbursed quickly.

Allianz Global Assistance makes it simple! Here’s how.

1. We tell you exactly how the travel insurance claims process works.

No surprises! We want you to know what to expect before you file a claim, during claim filing, and after, when your claim’s being reviewed.

• Here’s a quick overview of the claims process.
• This video shows you how it works.

2. We offer a streamlined claims filing process.

After listening to our customers’ experiences, we made the claim form shorter and simpler. This helps you get it done faster, more accurately, and with fewer questions. The simple process also helps you avoid payment delays caused by incomplete claim forms.

3. We give you the option of filing your claim online or in the Allyz® app.

Some people prefer filling out forms on a laptop. Some use a tablet. Some do everything on their phones. Whatever your preferred device, you can file an Allianz Travel Insurance claim the way you want.

Travel insurance claim tip: You’ll have to complete the claim filing process in one session—you can’t save a claim in progress, or switch devices halfway through. So before you begin, think about whether it’ll be easier for you to upload documents from your phone, your tablet, or your computer.

On your computer or mobile device, go to the Allianz Travel Insurance Claims Center.

• Click “Start New Claim.”
• Select your plan type.
• Enter the plan number or email address used to buy the plan, as well as the date of purchase or effective date.

On your phone, open the Allyz® app.

• Log in or create an account.
• Then, tap “+ Add” in the claims section of the home screen.
• Select the plan that applies to your claim. If you don’t see it, tap “Add plan.”

Don’t have the free Allyz® app? Get it now! It’s an all-in-one travel companion that lets you manage your travel insurance policy and more. Organize itineraries, get safety and security alerts for your destination, find the nearest high-quality medical facility, and see a provider virtually or in person if you have a medical emergency while traveling. The app also makes it easy to contact 24-hour assistance when you need assistance from our team of travel experts.

4. We help you find all the documents you’ll need for your specific type of claim.

Detailed documentation is required for a travel insurance claim. These documents are how you tell the story of what happened—whether that’s a medical emergency, an accident in your rental car, a stolen suitcase, etc. You can see which documents are required for your claim here.

For example, a baggage loss claim may require:

• A travel supplier baggage claim form (with documentation of the outcome or any response your carrier provides)
• Incident report from authorities (if applicable), such as a police report if your bag was stolen.
• Trip itinerary that includes a detailed summary of your travel plans: traveler information, a breakdown of your trip costs, your payment information, and any other relevant details.
• Itemized list of items claimed as lost, damaged, or stolen, along with the cash value for each. Provide receipts, if you have them; some specfic items require receipts to make a claim.
• A copy of your car rental agreement, if your baggage was stolen, lost, or damaged while in your rental car.

Most file types are accepted, including PDF, JPG, PNG, DOC, and XLS. You don’t need to scan documents; a photo works fine. Just make sure it’s clear and in focus.

Shared files such as Google Docs are not accepted. Also, don’t combine all your documentation into a single file. You can’t upload anything larger than 7MB.

Travel insurance claim tip: Can’t find a specific piece of documentation? It’s OK. You can submit your claim without it, then update your claim later. Just make sure you do this as soon as possible, so your claim can be processed quickly.

5. We offer automatic, no-receipts payments for travel delay and baggage claims on certain plans.

If your plan includes SmartBenefits®, you can choose to receive a fixed inconvenience payment of $100 per insured person, per day, for a covered travel delay or baggage delay (up to the maximum no-receipts limit). You don’t need to provide any receipts for your expenses—just proof of a covered delay.

If your covered expenses exceed $100, you can submit a claim with receipts for the remaining expenses, up to the maximum benefit limit specified in your plan. Just provide proof of expenses incurred in addition to the $100 fixed payment amount.

6. We process your claim and issue your payment as quickly as we can.

Choose how you want to receive reimbursement: electronic funds transfer, which is the quickest way, or a paper check. If you choose electronic transfer, you’ll need your bank’s routing number and your account number, or your debit card information.

Wondering where your claim stands? You can see your claim status online anytime, either in the app or in the Claims Center on our website.

7. We’re always here to help.

Don’t know how to find a specific document? Not sure if a particular situation is covered by your travel insurance plan? Want to know how to appeal a claim denial? Just ask. Contact Allianz Global Assistance anytime, and we’ll walk you through the claims process.

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