Allianz - Travel
Travel Resources

How to File a Claim

How to File a Claim

To get reimbursed for losses covered by your travel insurance plan, you’ll need to file a claim. Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.


When you experience a covered loss while traveling, Allianz Global Assistance makes it easy to file a claim. First, go to

On the homepage menu, select “File a Claim.”

Enter your email address OR your policy number. Then, enter your departure date or the date you purchased your policy.

Before you click “Submit,” take a look at the Claim Documentation Checklist.

This will tell you which documents you’ll need to support your claim.

Review your contact information.

Did the incident occur during or before your trip?

Under “Reason for Claim,” select the situation that best describes your claim.

Below, we ask you to briefly describe what happened.

If the reason for your claim is medical in nature, we’ll ask you to provide a few more details.

Under “Claimed Expenses,” we’ll add up all the covered, prepaid travel expenses you lost.

Then, submit documents to support your claim. If you don’t have everything you need, you can submit your claim and add the documents later.

Once your claim is processed and approved for reimbursement, you can choose how you’d like to receive payment: by check, on your debit card or by direct deposit.

You’ve successfully submitted your claim! Please allow up to 10 business days for your claim to be reviewed and processed. You can check your claim status anytime online or on our TravelSmart app.

You have 90 days from the date of your loss to submit your claim to us, except as otherwise provided by law. Remember that if you need help, you can always call us at 1-866-884-3556.

Nov 08, 2019