Allianz - Travel
Travel Resources

How to File a Claim

How to File a Claim

To get reimbursed for losses covered by your travel insurance plan, you’ll need to file a claim. Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.


The Allianz Global Assistance online claims portal makes it easy to quickly and securely file a claim.

In this video, we'll walk you through our simple, 4-step process:

  1. First, we'll help you identify your Claim Type.
  2. Next, we'll gather some of your Claim Details.
  3. Then you can Submit Documents to support your claim details.
  4. Lastly, tell us your preferred Payment Type for any approved claims.

Begin the claims submission process by selecting your plan type from the drop-down menu, then enter your email address OR your policy number. Next, enter either your departure date or the date you purchased your policy.

Before you click "Submit," take a look at the Claim Documentation Checklist. This will tell you which documents you'll need to submit to support your claim.

Review your contact information.

Did the incident occur during or before your planned event?

Under "Type of Claim," select the situation that best describes your claim. For more details, click the Question Mark icon next to each claim type.

Under "Reason for Claim," select the reason that best fits your claim and then select the date that the incident occurred.

Next, we ask you to briefly describe what happened.

If the reason for your claim is medical in nature, we'll ask you to provide a few more details. Please note that sometimes, additional information is required for medical claims. If we need more information, we'll let you know.

Under "Claimed Expenses," we'll add up all the covered, pre-paid expenses you lost.

Then, submit documents to support your claim. If you don't have everything you need, you can submit your claim and add the documents later. Once we receive your supporting documents, we'll be able to review your claim.

Before submitting your claim, choose how you'd like to receive payment: by check, on your debit card, or by direct deposit. Selecting direct deposit is the fastest way for us to deliver your payment. Once your claim is processed and approved for reimbursement, we'll send payment by your selected method.

You've successfully submitted your claim! You can check your claim status anytime online or on our TravelSmart app.

Thank you for choosing Allianz Global Assistance. If you have any questions, please contact our award-winning Customer Care Team at 1-866-884-3556.

Allianz - AZ_OPM_Insurance_Partner

Feb 12, 2021