Our Leadership Team

" If your actions inspire others to dream more, learn more, do more and become more, you are a leader."

Chief Legal Officer, North America

Jack is passionate about the law because it protects customers. As Chief Legal Officer, Jack is responsible for managing the legal team in the U.S., as well as overseeing the legal team in Canada. He also lobbies for laws that require more clarity around our industry. Helping people understand travel insurance is a priority for Jack because he knows how important it is to be protected—being an avid traveler himself. He was an exchange student in Australia, worked on a cruise ship as a chef, and now enjoys exploring the world with his wife.

As a firm believer that our mission of helping people should be more than a philosophy at work, Jack volunteers on the board of the Ashland Economic Development Authority and the Ashland Main Street Association—promoting local business and community awareness.

Jack graduated from University of New Hampshire Law School in 1994, and became a Chartered Property Casualty Underwriter (CPCU) in 1996. In 1999, he received his Master of Business Administration (MBA) from Boston College, and in 2018, he was inducted into the Federation of Regulatory Counsel (FORC).

Our Leadership Team

Elena Edwards
Chief Executive Officer, USA

Jeff Wright
Chief Financial Officer

Rob Cavaliere
Chief Sales Officer, USA

Denise Marshall
Chief Human Resources Officer

Joe Mason
Chief Marketing Officer, 
Americas and Global Travel

Jedey Miranda
Chief Operations Manager, Americas

Jim O'Connor
Head of US Operations

Jack Zemp
Chief Legal Officer, North America

Begench Atayev
Chief, Product Management and Innovation, USA

Emily Hartman
Chief, Business Teams, USA

Joe Scarpa
Chief, Business Execution and Performance