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Travel Resources

24-Hour Hotline Assistance

24-Hour Customer Service

Definition: You need help with a challenging situation while traveling. You can connect with Allianz Global Assistance’s team 24 hours a day, almost anywhere in the world. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Example: You picked London as the spot for your big solo trip because you wanted to get out of the country, but not somewhere that would require a big learning curve and new language. The problem is that nowhere in your research did you stumble upon this tidbit: the United Kingdom’s capital city is known for its rampant pollen and the resulting high allergies. This allergy bout has hit you particularly hard. It’s more than sneezes and sniffles. Your eyes are tearing and your vision is blurred. Starting to worry that it will only get worse, you call Allianz Global Assistance’s 24-Hour Hotline to glean the following: where is the closest drug store, what are the available over-the-counter treatments, and just in case, where is the closest clinic that can help with severe allergies. A glass of water, an allergy pill and a quick nap later, you vision is back and your sniffles have subsided. It’s time to explore London at your best, and fingers crossed, avoid the clinics all together.

Available in: OneTrip Cancellation Plus PlanOneTrip Basic Plan, OneTrip Prime Plan, OneTrip Premier Plan, OneTrip Emergency Medical PlanAllTrips BasicAllTrips Prime, AllTrips Executive, and AllTrips Premiere

The OneTrip Emergency Medical Plan is underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio.

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Jun 08, 2018