Allianz - lake landscape
Travel Insurance Benefits

24-Hour Hotline Assistance

Definition: When you encounter a challenging situation while traveling, Assistance can help resolve it. The Assistance team can assist with medical emergencies during your trip, making new travel arrangements, retrieving lost baggage, transferring funds from home, replacing lost or stolen travel documents, language translation/interpretation and more.

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Example: You get a midnight call from your brother: Your mom is in the hospital in Phoenix, and she’s not doing well. You book the first flight you can find — and then, on the way to the airport, you get into a car accident. You’re unhurt, but you’re panicking. You’re going to miss your flight!

That’s when you contact our Assistance team. As soon as you explain what’s going on, your Assistance contact leaps into action. She sends a tow truck to pick up your car, then dispatches a taxi to take you to the airport. She changes your flight so you won’t miss the plane. She even arranges a shorter layover between flights, so you can reach your mom’s bedside sooner.

Available in: OneTrip Cancellation Plus PlanOneTrip Basic Plan, OneTrip Prime Plan, OneTrip Premier Plan, OneTrip Emergency Medical PlanAllTrips BasicAllTrips Prime, AllTrips Executive, and AllTrips Premier

Further Reading

See All Travel Insurance Benefits >>

Sep 18, 2019