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Have Annual Travel Insurance? You Need to Get the Allianz TravelSmart® App

young man at a train station
Allianz - young man at a train station

"For Allianz Travel policyholders, the TravelSmart app is the easiest way to access a travel insurance plan, file and manage a claim, track flights, receive live updates for flight delays and easily contact 24-hour assistance and concierge services."  Forbes.com, February 2021

Did you recently buy or renew an AllTrips travel insurance plan? If so, bon voyage! We hope you have some exciting adventures planned this year.

Before you board the first plane or train, however, there’s something you should do: Download the free TravelSmart app from Allianz Global Assistance. One of the best international travel apps available, TravelSmart is a frequent traveler’s best friend.

To get started, download the app for Android or iPhone. It’s 100% free, with no in-app purchases or ads. You don’t have to have an active travel insurance plan to use TravelSmart, but if you do, log on to the app using the same email and password you use for your account on allianztravelinsurance.com. Or, you can create a new account with the email address you used to purchase your plan.

How Does the Allianz TravelSmart® App Work with My Annual Travel Insurance? 

TravelSmart is the simplest way to access all the benefits of your AllTrips plan, whether you need help in a hurry or you just want to know more about your benefits. Here’s how the app can help you in some common travel scenarios.

1. I’m planning to take a vacation in a couple of months. Will my AllTrips plan protect it? I can’t remember when my plan expires.

The TravelSmart app shows you a digital travel insurance plan card with your coverage dates, policy number and insured persons—just tap “Policies” to see it. You can see your past travel insurance purchases as well.

2. I’m trying to rent a car, and the counter agent is insisting I buy the collision damage waiver. But don’t I already have that in my AllTrips plan?

Just pull up your plan by tapping “Policies.” You can see your benefit details at a glance, including (in this instance) rental car damage and theft coverage up to $45,000. You’re already protected, and you don’t need to pay the extra fees.

(Please note that rental car damage and theft coverage, when purchased as part of an annual plan, is not available to KS, TX, and NY residents.)

3. I was supposed to fly home from Chicago this morning, but a snowstorm delayed my departure until late afternoon. At least my AllTrips Prime plan can reimburse me for my meals and coffee — or can it? What counts as a covered travel delay?

You can see all the details of your travel insurance plan benefits in the TravelSmart app. Tap “View Policy” to pull up a PDF of your policy documents. Find the definition of a covered travel delay for your specific plan in the first few pages, under “Declaration of Coverage.” You’ll see that for your AllTrips Prime Plan, the minimum required travel delay is 6 hours, and that the reimbursement limit is $200 per 24-hour period of delay. So if your flight’s grounded overnight, your plan could reimburse you for your hotel stay, too.

4. It’s the middle of the night in Kathmandu, and a severe earthquake just shook the city. I ran out of my hotel, leaving all my possessions behind, and now I’m standing on the street. What do I do now?

Know that you’re not alone. Use the TravelSmart app to call 24-Hour Hotline Assistance (just tap the “Contact” icon). Our team of multilingual travel experts will do everything they can to help you, such as:

  • Helping you make travel arrangements to get you home in an emergency
  • Arranging for money to be wired from friends or family back home
  • Connecting you with the local U.S. embassy

24-Hour Hotline Assistance can help with all kinds of travel emergencies, big and small. Never hesitate to call. The Around Me feature in the app can also help you find crucial services when you’re traveling: hospitals, doctors, pharmacies, police stations and embassies.

5. I'm backpacking through Europe. I know travel conditions can change quickly, and I need a way to see what's going on around me so I can make decisions while I'm on the move. What can I do?

You're going to love the TravelSmart app's Alerts feature, which gives you location-specific updates about developing events that may impact your travels. You can see timely information about security issues, weather, health, transportation, culture, and more -- along with knowledgeable advice on how to handle the alerts around you.

6. Halfway through a cycling tour of Germany, I fell off my bike and fractured my ankle. I went home early, and now I have to file a trip interruption claim. Where do I start?

The TravelSmart app makes filing a claim easy. Tap your active travel insurance plan, then tap “File a Claim.” The app will walk you through the process, step by step. The app also makes it easy to upload the documentation you’ll need. Snap photos of any documents related to the claim—such as doctors’ assessments, medical bills, or receipts—and upload them when the app prompts you to. Via the app, you can also call customer service with any questions and check the status of your claim.

7. My Caribbean cruise departs tomorrow, but I feel like I’m coming down with the flu. If I cancel the trip now, I’ll lose thousands of dollars. Will my AllTrips Prime plan reimburse me?

If you need detailed information about how your travel insurance plan works and what it can reimburse, the TravelSmart app can help. Tap “View Policy” to pull up a PDF of your plan documents. From there, you can tap “Email my policy” to receive the detailed plan documents straight to your inbox. In this scenario, you’d read the section about trip cancellation benefits and see that:

  • The illness of an insured person (that’s you!) can be a covered reason for cancellation, if the illness is disabling enough to make a reasonable person cancel their trip.
  • A doctor must advise you to cancel your trip before you cancel it. If that isn’t possible, then a doctor must either examine or consult with you within 72 hours after the cancellation, to confirm the decision to cancel.
  • You must notify all of your travel suppliers within 72 hours of discovering that you will need to cancel your trip.

We know that travel insurance can be complicated. If you have any questions about your annual travel insurance plan and what it covers, call us! Tap the “Contact” icon to reach customer service by phone or email, wherever you are in the world.

Need travel insurance to protect your next trip—or a year’s worth of trips? Purchase a plan now to maximize your coverage window.

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