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10 Ways Allianz Global Assistance Strives to Be the Best Travel Insurance Company

10 Ways Allianz Global Assistance Strives to Be the Best Travel Insurance Company
Allianz - 10 Ways Allianz Global Assistance Strives to Be the Best Travel Insurance Company

Buying travel insurance is a big decision. You’re trusting a company to deal with you fairly, help you in emergencies, and maybe even save your life. At Allianz Global Assistance, we try hard to be the best travel insurance company for American travelers. Why should you choose us?

1. We design affordable plans for every kind of traveler.

A student backpacking through Cambodia. A couple cruising the Greek islands for their 40th anniversary. A family renting an Outer Banks beach house. Their travel needs are all different, so their travel insurance should be too. That’s why we’ve created travel insurance plans for every type of trip and every budget. We believe you should be able to buy travel insurance that includes all the benefits you need — and leaves out the benefits you don’t.

2. Claims filing is simple and speedy.

When something goes wrong on a trip, whether it’s as small as a delayed bag or as big as a hurricane, you want to file a claim easily and get paid quickly. We’ve worked hard to make the claim filing and reimbursement process as convenient as possible, with multiple payment options for claims that have been approved. You can use the free TravelSmart app to submit your claim from your phone — even while you’re traveling.

3.We protect you from all kinds of travel problems.

When you buy travel insurance from Allianz Global Assistance, you’re also buying peace of mind.

Depending on which plan you choose, you can get benefits including:

4. We name up to 28 covered reasons for canceling your trip.

We want to protect our customers from the most common crises that happen while traveling or before departure. Depending on the plan you choose, there may be up to 28 covered reasons for interrupting or canceling your trip.

5. We make travel insurance accessible and understandable.

We believe the best travel insurance is simple, straightforward and easy to understand. That’s why your plan documents are written in plain language, and that’s why we’re available 24-7 at 1-866-884-3556 to answer your questions. On our website, we have a huge library of videos and articles that explain how travel insurance works.

6. We work hard to be the best travel insurance company we can.

In the travel insurance business, it’s tough to make everyone happy. People often get upset because they don’t understand how their insurance plan works, or because they expect their plan to cover trip cancellations that aren’t caused by a covered reason, or because they’re disappointed their trip didn’t go as planned. We get it.

Nevertheless, our customer ratings are overwhelmingly positive. If you read reviews of Allianz Global Assistance, you’ll find thousands of satisfied customers sharing stories of how travel insurance helped save their vacation. And if you're not completely satisfied with your plan, you have 15 days (or more, depending on your state of residence) to request a refund, provided you haven't started your trip or initiated a claim. Premiums are non-refundable after this period.

7. We have the resources to respond to serious medical emergencies.

With 36 offices around the world, a U.S.-based medical team on call 24/7, and thousands of employees on the ground, our reach is truly global. We have connections in every country in the world (except North Korea). With 24-hour hotline assistance, we leap into action when a policy holder suffers a covered medical emergency. Our team helps get the person to the nearest appropriate medical facility that can treat their condition effectively, monitors treatment closely and works to bring them home safely.

8. Each year, over 34 million travelers trust us to protect them.

Allianz Global Assistance is a world leader in travel insurance, serving millions of travelers every year. We’re owned by Allianz SE, the world’s largest diversified insurance company, which gives us global reach and allows us to offer competitive prices.

9. We love travel as much as you do.

We believe that traveling is one of the greatest investments you can make in life. Travel opens our eyes to the world’s infinitely varied beauty. It reminds us that the things we take for granted are by no means universal. And it gives us the chance to create unforgettable memories with the people we love.

We want everyone to be able to experience the wonder of travel. That’s why we offer ScholarTrips scholarships to help college students study and volunteer abroad. That’s why we publish travel guides for great world destinations, to inspire our customers’ next trips. And that’s why we offer low-priced multi-trip travel insurance plans, which cover you for 365 days, wherever you may roam.

10. We genuinely care about our customers.

To understand how Allianz Global Assistance works to be the best travel insurance company, all you have to do is talk to one of the travel experts who staff our 24-hour travel assistance hotline. From our call center in Richmond, Virginia, they solve problems for travelers all over the globe: arranging emergency medical care, sending messages home, and helping solve travel tangles.

"Depending on where they are, you may be it," says Kim G., an Assistance Coordinator Senior. "You may be the only lifeline." We do everything in our power to ensure our customers abroad get the help they need.

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